Shipping policy
Shipping Policy
Thank you for shopping with Paw & Trail.
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
Shipping Times
Australia
- Estimated delivery: 5–10 business days
International
- Estimated delivery: 7–20 business days
Delivery times are estimates and may vary depending on your location, customs processing, and courier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees charged by your country’s customs authority. These charges are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Delayed or Lost Orders
While we work with trusted shipping partners, delays can occasionally occur that are outside our control. If your order has not arrived within the expected timeframe, please contact us and we’ll be happy to assist.
Contact Us
If you have any questions about shipping, please contact us at: support@shoppawandtrail.com